Refunds & Returns Policy

Last Updated: August 23, 2026

1031 LIQUOR LLC is committed to providing customers with quality alcoholic beverages and a reliable shopping experience. Because alcoholic beverages are regulated products, returns and refunds are subject to the conditions below and to applicable federal, state, and local laws.

1. Company Information

Business Name: 1031 LIQUOR LLC
Company Number: 900066735
Address: 95 W. Grand Ledge Hwy, Sunfield, MI 48890-9010, USA
Phone: +1 586 949-2817
Email: shop@1031liquor.com

2. Return Eligibility

Due to applicable alcohol regulations and health and safety requirements, we generally do not accept returns of alcoholic beverages once they have been delivered, opened, consumed, or otherwise accepted by the customer.

A refund, replacement, or other appropriate resolution may be available when:

  • The wrong product was shipped.

  • The product received is materially different from the product ordered.

  • The product arrived damaged, broken, leaking, or otherwise defective.

  • The package was damaged during transportation.

  • The order cannot legally be delivered to the customer’s destination.

  • 1031 LIQUOR LLC is unable to fulfill an accepted order.

  • A duplicate charge or other verified payment error occurred.

All requests are reviewed individually and are subject to applicable law and carrier requirements.

3. Return Window

Customers must contact us within 14 calendar days of delivery if an order arrives damaged, defective, incorrect, or materially different from the product ordered.

Requests received after this period may not qualify for a refund or replacement unless required by applicable law.

For shipping damage, customers should contact us as soon as possible, preferably within 48 hours of delivery, so that we can investigate the issue with the carrier.

4. Damaged or Broken Products

If your order arrives damaged, broken, leaking, or otherwise compromised:

  1. Do not consume the affected product.

  2. Keep the product, packaging, shipping box, labels, and other relevant materials.

  3. Take clear photographs of the damaged product and packaging.

  4. Contact shop@1031liquor.com within 5 calendar days of delivery.

  5. Provide your order number, photographs, and a description of the problem.

We may request additional information or documentation before approving a refund or replacement.

If the damage is confirmed, we may provide a replacement, refund, or another appropriate resolution depending on product availability, shipping restrictions, and applicable law.

5. Incorrect or Missing Products

If you receive an incorrect product or an item is missing from your order, contact us within 5 calendar days of delivery.

Please provide:

  • Order number

  • Customer name

  • Product ordered

  • Product received

  • Photographs where applicable

If we confirm that an incorrect item was shipped, we will work with you to arrange an appropriate resolution, which may include a replacement or refund.

Do not return alcoholic beverages without receiving written instructions from 1031 LIQUOR LLC.

6. Refunds

Approved refunds will normally be issued to the original payment method used for the purchase.

Once a refund has been approved, we will initiate the refund within 10-15days. The time required for the funds to appear in your account depends on your bank, credit-card company, payment provider, or other financial institution.

Depending on the circumstances, a refund may include the eligible purchase amount and applicable shipping charges.

We are not responsible for delays caused by banks, card issuers, payment processors, or other financial institutions after the refund has been initiated.

7. Shipping Charges

Original shipping charges may be refundable when the refund is caused by an error attributable to 1031 LIQUOR LLC, such as:

  • Shipping the wrong product;

  • A confirmed fulfillment error; or

  • A product arriving damaged due to transportation.

Shipping charges may not be refundable where an order could not be delivered because of circumstances attributable to the customer, including an incorrect address, failure to provide required identification, failure to satisfy age-verification requirements, refusal of delivery, or failure to be available for an adult-signature delivery.

All refunds remain subject to applicable law and the circumstances of the individual order.

8. Age Verification and Adult Signature

All customers purchasing alcoholic beverages must meet the applicable legal drinking age and any required age-verification requirements.

Alcohol deliveries may require an adult signature and valid government-issued identification.

If an order cannot be delivered because the recipient:

  • Cannot provide valid identification;

  • Does not meet the applicable legal age requirement;

  • Is unavailable for required adult-signature delivery; or

  • Otherwise fails a legally required delivery verification,

the order may be returned, cancelled, or otherwise handled in accordance with applicable law and carrier procedures.

Any refund in these circumstances will be evaluated according to the circumstances of the order and applicable law. Return shipping or other applicable costs may be deducted where permitted.

9. Order Cancellation

Customers may request cancellation by contacting us as soon as possible after placing an order.

Cancellation requests should be sent to:

Email: shop@1031liquor.com
Phone: +1 586 949-2817

An order may be cancelled before fulfillment where legally permitted and where the order has not already been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible.

Because alcoholic beverages are regulated products, refusing delivery or returning a shipment does not automatically create a right to a refund.

10. Undeliverable or Returned Shipments

An order may be considered undeliverable when:

  • The address is incorrect or incomplete;

  • The destination is not legally eligible for alcohol delivery;

  • The carrier cannot complete the delivery;

  • Required identification cannot be verified;

  • Required adult signature cannot be obtained;

  • The recipient refuses delivery; or

  • Applicable state, local, federal, or carrier restrictions prevent delivery.

If a shipment is returned to us, we will review the circumstances and determine whether a refund is available.

Where permitted by law, applicable shipping, return, restocking, or carrier charges may be deducted from the refund when the failed delivery resulted from circumstances outside our control.

11. Products That Cannot Be Returned

Unless otherwise required by applicable law, we do not accept returns for alcoholic beverages that have been:

  • Opened;

  • Partially consumed;

  • Consumed;

  • Damaged after delivery by the customer;

  • Stored improperly after delivery; or

  • Returned without prior authorization.

We also cannot accept unauthorized returns of alcoholic beverages.

12. Product Condition and Storage

Customers are responsible for properly storing alcoholic beverages after delivery.

Refund or replacement requests may be denied where damage or deterioration resulted from improper storage, handling, temperature exposure, accidental damage, or other circumstances occurring after delivery.

13. Price or Product Information Errors

We make reasonable efforts to ensure that product descriptions, prices, images, availability, and other information on our website are accurate.

If a material pricing, product, availability, or listing error is discovered, we may contact the customer before fulfillment or cancel the affected order and issue an applicable refund.

A cancellation caused by an error does not affect any rights the customer may have under applicable law.

14. How to Request a Refund or Return Resolution

To request a refund, replacement, or return authorization, contact us using the information below:

1031 LIQUOR LLC
Email: shop@1031liquor.com
Phone: +1 586 949-2817
Address: 95 W. Grand Ledge Hwy, Sunfield, MI 48890-9010, USA

Please include:

  • Full name;

  • Order number;

  • Date of purchase;

  • Product name;

  • Description of the issue;

  • Photographs or other supporting evidence, where applicable.

We will review the request and provide instructions where further action is required.

15. Unauthorized Returns

Please do not send alcoholic beverages back to us without first contacting our customer service team and receiving written instructions.

Unauthorized returns may not be accepted or may not qualify for a refund.

16. Refund Processing Time

Once an eligible refund has been approved, 1031 LIQUOR LLC will process the refund through the original payment method as soon as reasonably practicable. 10 days Refund processing time.

The time required for the refund to appear on the customer’s account depends on the customer’s bank, card issuer, payment processor, or financial institution.

17. Chargebacks and Payment Disputes

If you believe there is an issue with an order or payment, please contact us first at shop@1031liquor.com so that we can investigate and attempt to resolve the matter.

Nothing in this section limits any rights or remedies available to consumers under applicable law.

18. Legal Compliance

All refunds, returns, cancellations, replacements, and delivery decisions are subject to applicable federal, state, and local laws and alcohol regulations.

Because alcohol laws differ between jurisdictions, we reserve the right to decline, cancel, or modify an order when fulfillment would violate applicable law, licensing requirements, carrier restrictions, or other regulatory requirements.

19. Policy Changes

1031 LIQUOR LLC may update this Refunds & Returns Policy from time to time to reflect changes in our business practices, applicable laws, regulations, or payment and shipping requirements.

The latest version will be published on this page with the applicable “Last Updated” date.

20. Contact Us

For returns, refunds, replacements, exchanges, or questions about this policy, contact:

1031 LIQUOR LLC
900066735
+1 586 949 2817
 shop@1031liquor.com
95 W. Grand Ledge Hwy Sunfield, MI 48890-9010 USA
 Monday – Friday, 9:00 AM – 5:00 PM ET
Saturday – Sunday, 11:00AM – 4PM ET