Refunds & Returns Policy

At 1031 LIQUOR LLC (“1031 Liquor,” “we,” “us,” or “our”), we want you to have confidence when ordering from 1031liquor.com (the “Website”). This Refunds & Returns Policy explains when returns, refunds, replacements, and exchanges may be available.

Because we sell alcoholic beverages, returns and refunds are subject to applicable federal, state, and local laws, as well as carrier and alcohol-shipping requirements.

1. Company Information

1031 LIQUOR LLC
Company Number: 900066735
Address: 95 W. Grand Ledge Hwy Sunfield, MI 48890-9010 USA
Phone: +1 320 322 1582
Email: shop@1031liquor.com
Website: 1031liquor.com

2. Countries We Ship To

1031 Liquor primarily serves customers within the United States.

We do not currently offer international shipping unless a specific international destination is expressly shown as available at checkout.

Alcohol shipping availability may vary by state. An order may be refused, cancelled, or refunded if the product cannot legally be shipped to the customer’s delivery address.

Applicable state and federal alcohol laws take precedence over this policy.

3. Shipping Costs for Returns

Unless otherwise required by applicable law:

  • Approved defective, damaged, incorrect, or materially misdescribed products: 1031 Liquor may cover reasonable return shipping costs.

  • Customer-requested returns or other approved discretionary returns: the customer may be responsible for return shipping costs.

  • Original shipping charges are generally non-refundable unless the return is due to our error, a defective product, or applicable law requires otherwise.

  • We may provide return-shipping instructions or a return label where appropriate.

Do not send products back without first contacting us.

4. Return Window

Customers should contact us within 14 calendar days of delivery to request a return, refund, replacement, or other resolution.

Requests received after the 14-day return period may be declined unless required by applicable law or approved by us under exceptional circumstances.

For damaged or incorrect orders, please contact us as soon as possible after delivery.

5. Eligible Reasons for Return

A return or refund may be considered when:

  • The wrong product was sent.

  • The product arrived damaged.

  • The product arrived defective or leaking.

  • The product was materially different from the product described on the Website.

  • The order was cancelled before fulfillment, where cancellation is permitted.

  • A return is otherwise required by applicable law.

Because alcoholic beverages are regulated products, we may restrict returns for reasons other than damage, defect, incorrect fulfillment, or legal requirements.

6. Alcohol Product Returns

For safety, legal, and regulatory reasons, opened or partially consumed alcoholic beverages generally cannot be returned or refunded simply because the customer changed their mind or did not like the product.

Do not return alcoholic beverages without receiving written instructions from 1031 Liquor.

We may be unable to accept a return if accepting the returned alcohol would violate applicable federal, state, or local law.

7. Condition Required for Returns

For a return to be considered, the product should generally be:

  • Unopened.

  • Unused.

  • In its original condition.

  • In its original packaging, where reasonably possible.

  • Accompanied by the order number or proof of purchase.

For products that arrive damaged, defective, leaking, or incorrect, the normal condition requirements may not apply.

Customers should retain the original packaging until the claim has been reviewed.

8. Damaged Products

If your order arrives damaged:

  1. Do not consume the damaged product.

  2. Keep the product and original packaging.

  3. Take clear photographs of the shipping carton and product.

  4. Contact us at shop@1031liquor.com.

  5. Provide your order number and photographs.

  6. Follow our instructions regarding the damaged product.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.

9. Incorrect Products

If we send you an incorrect product, contact us within 14 days of delivery.

We may ask for photographs showing the product received and the shipping label.

If the error was caused by us, we may arrange return shipping and provide a replacement or refund, subject to product availability and applicable law.

10. Exchanges

Direct product exchanges are generally not available for alcoholic beverages.

If an eligible product is damaged, defective, or incorrectly supplied, we may offer a replacement product where legally permitted and available.

If the requested replacement is unavailable, we may issue a refund or provide another appropriate resolution.

Customers should not ship products back for an exchange without first contacting us.

11. Restocking Fee

No restocking fee is charged for approved returns caused by our error, damaged products, defective products, or incorrect fulfillment.

For any discretionary return that we expressly approve, we may apply a reasonable restocking fee of up to 15% of the product purchase price, where permitted by applicable law.

Any applicable restocking fee will be communicated to the customer before the return is finalized.

12. Non-Returnable Items

The following generally cannot be returned:

  • Opened or partially consumed alcoholic beverages.

  • Products returned without prior authorization.

  • Products damaged after delivery through customer misuse or improper storage.

  • Products altered or tampered with after delivery.

  • Products returned outside the applicable return period.

  • Products that cannot legally be accepted for return under applicable alcohol laws.

  • Gift cards, where applicable.

  • Promotional or clearance products where the Website expressly states that they are final sale.

This list does not limit any rights that cannot legally be excluded under applicable law.

13. Return Method

To request a return, contact:

Email: shop@1031liquor.com
Phone: +1 320 322 1582

Please provide:

  • Full name.

  • Order number.

  • Date of purchase.

  • Product name.

  • Reason for the return.

  • Photographs, where applicable.

  • A description of the issue.

If your return is approved, we will provide instructions for returning the product.

Do not ship a product to our business address unless we have specifically instructed you to do so.

14. Refund Method

Approved refunds will generally be issued to the original payment method used for the purchase.

We generally cannot redirect a refund to a different payment method or another person’s account.

If the original payment method is no longer available, we may contact you to determine an appropriate alternative, subject to applicable payment-provider requirements and law.

15. Refund Processing Time

Once an approved return has been received and inspected, we generally process the applicable refund within 5–10 business days.

After we issue the refund, your bank or payment provider may require additional time to make the funds available in your account.

The total time for a refund to appear may therefore vary depending on your payment provider.

16. Refund Amount

Where a full refund is approved, the refund generally includes the eligible purchase price of the returned product.

Original shipping charges may not be refundable unless:

  • The product was damaged or defective.

  • We shipped the wrong product.

  • The issue was caused by us.

  • Applicable law requires reimbursement.

Any applicable restocking or return-shipping charges will be disclosed before processing where required.

17. Order Cancellation

If you wish to cancel an order, contact us as soon as possible at shop@1031liquor.com.

We will attempt to cancel an order before it is processed or shipped.

Once an order has been shipped, cancellation may no longer be possible and the order may instead be subject to the applicable return provisions of this policy.

Because alcohol sales and shipments are subject to applicable laws, we reserve the right to cancel and refund orders that cannot legally be completed.

18. Refused or Failed Delivery

Customers are responsible for providing an accurate delivery address and complying with applicable age-verification requirements.

Alcohol deliveries may require an adult of legal drinking age to present valid identification and accept the shipment.

If a shipment is returned because:

  • The recipient is unavailable.

  • The recipient cannot provide required identification.

  • The recipient is under the legal drinking age.

  • The delivery address is incorrect.

  • The shipment cannot legally be delivered to the destination.

  • The customer refuses delivery.

the order may be subject to applicable return-shipping charges and other costs. Any refund will be determined after the returned shipment is received and reviewed, subject to applicable law.

19. Age Verification

Because our products include alcoholic beverages, customers must meet all applicable age requirements.

We may require age verification during checkout or delivery.

A refund may not be available where an order cannot be legally delivered because the recipient does not meet applicable age requirements.

20. Products Damaged After Delivery

1031 Liquor is not generally responsible for damage caused after successful delivery through:

  • Improper storage.

  • Exposure to excessive heat or cold.

  • Accidental breakage.

  • Mishandling.

  • Tampering.

  • Failure to follow product-storage instructions.

Please inspect your order promptly after delivery.

21. Chargebacks and Payment Disputes

Before initiating a payment dispute or chargeback, we encourage customers to contact us at shop@1031liquor.com so that we can attempt to resolve the issue.

Nothing in this section limits any rights you may have under applicable law or the rules of your payment provider.

22. Legal Rights

This policy does not limit or remove any consumer rights that cannot legally be waived under applicable federal, state, or local law.

Where applicable law provides greater refund, replacement, warranty, or return rights than those described in this policy, the applicable legal requirements will apply.

23. Changes to This Policy

We may update this Refunds & Returns Policy from time to time to reflect changes to our business, products, shipping arrangements, or applicable laws.

The Last Updated date at the top of this page will be updated whenever material changes are made.

24. Contact Us

For returns, refunds, replacements, exchanges, or questions about this policy, contact:

1031 LIQUOR LLC
900066735
 +1 320 322 1582
 shop@1031liquor.com
 95 W. Grand L edge Hwy Sunfield, MI 48890-9010 USA
 Monday – Friday, 9:00 AM – 5:00 PM ET
Saturday – Sunday, 11:00AM – 4PM ET